Maarten

In today’s automotive retail environment, the number of non-billable hours is staggering. Tasks performed by receptionists and internal or external customer contact centres are becoming a significant cost burden for dealerships. Even more concerning, a large portion of these hours is spent handling calls that ultimately result in a call-back request—a process that wastes both […]

Across the automotive sector, around 80% of workshop appointments are still made over the phone, with many customers calling for status updates on their vehicles. This costs both teams and customers valuable time and resources. Now, with generative AI pushing boundaries, we have new opportunities to improve efficiency and customer experience. Why join? As a […]

At AutoChat, user feedback drives our continuous improvement process. Whether it’s from customers using AutoChat Web or employees engaging with AutoChat PRO, insights from real users ensure that our platform remains agile and effective. In this article, we’ll explore how feedback is gathered, analysed, and implemented across both versions of AutoChat.  Fine-tuning through feedback  Feedback […]

In today’s digital age, artificial intelligence (AI) drives forward customer communication, streamlining responses and enhancing user experiences. While both ChatGPT and AutoChat offer powerful solutions, they serve distinct purposes, with significant differences in functionality and focus. This article explores how these tools differ and why AutoChat may be the ideal choice for your dealership.  Specialised […]

In the fast-paced world of automotive sales and service, having the right information at your fingertips is essential. AutoChat is designed to deliver exactly that—reliable, up-to-date data that’s tailored to your dealership’s specific needs. Let’s explore how AutoChat sources its information and ensures it’s always on the right track.  Fuelled by real-time data  AutoChat integrates […]

In today’s rapidly evolving automotive industry, AI is revolutionising how car dealerships operate, engage with customers, and manage inventory. AI tools not only streamline processes but also enhance the customer experience, driving higher conversion rates and efficiency. In this article, we explore the impact of AI on modern-day dealerships and highlight some of the leading […]

Choosing the right AI chatbot for car dealerships is crucial for enhancing customer engagement and automating lead management in the automotive industry. This guide explores top automotive chatbot providers, focusing on their strengths in the UK and European markets. 1. AutoConverse (UK) AutoConverse offers a specialised AI-powered automotive tool designed for UK dealerships. Their platform […]

The term “chatbot” has garnered a somewhat negative reputation over the years, primarily due to early iterations that provided frustrating and limited user experiences. These older chatbots often relied on predefined scripts and tree structures, leading to rigid and impersonal interactions. Consequently, many users associate the term “chatbot” with inefficiency and frustration. However, the landscape […]

The evolution of technology over the past few decades has been remarkable. We witnessed the advent of personal computers, the breakthrough of the internet in the late ’90s, and the revolutionary impact of smartphones, bringing the world to our fingertips. Each of these advancements significantly changed our lives. From the early days of the Macintosh […]

Empower Your Employees to Work Smarter, Not Harder! AutoChat PRO: Revolutionizing Dealership Efficiency Let us introduce AutoChat PRO, the latest innovation designed to enhance your dealership’s productivity and efficiency. After extensive development and rigorous testing, AutoChat PRO is ready to transform how your employees work. Key Features: AI-driven Knowledge Management:AutoChat PRO allows you to upload […]