How long is the implementation phase?  - AutoChat: Revolutionising Retail Conversations

How long is the implementation phase? 

Implementing new software can be a daunting task for any business, and at AutoChat, we understand the challenges that come with integrating new systems. Our expertise lies in making this process as seamless as possible for our clients. We have successfully done so for clients such as Nefkens, van Mossel and Louwman. In this article, we’ll explore what is involved in the implementation phase, what clients can expect, and the timeline for going live with AutoChat. 

What is involved in the AutoChat implementation phase? 

The implementation phase at AutoChat involves several key steps to ensure that everything is set up correctly and efficiently: 

  • Step 1: Setting up your AutoChat account and profit centres 
    The initial step involves creating an account in our system and setting up profit centres. This is a crucial part of ensuring that the software is tailored to meet the specific needs of the client’s business. 
  • Step 2: Publishing your inventory to AutoChat 
    The automotive company publishes their inventory to AutoChat through a data connection. This step is essential for integrating the client’s data with our system. 
  • Step 3: Integrating your workshop planning system and lead management system 
    This involves providing access and creating a user account so that the workshop planning system can be linked with AutoChat. 
  • Step 4: Gathering al necessary information in the context session 
    This session is crucial as it sets the context for how the chat system will operate. The “context” essentially acts as a rules and guidelines book that the chat system follows to ensure quality and consistency in its responses. By the end of this session, all the necessary information is directly input into the system, and the content is automatically generated, streamlining the process further. 

Most of these tasks are handled by AutoChat, with minimal input required from the client. The client’s main tasks include setting up access for the workshop planning system and publishing their inventory. AutoChat takes care of the rest, ensuring a smooth and efficient process. 

Client expectations and AutoChat’s role 

During the implementation phase, clients can expect the following: 

  • Workshop planning 
    Clients need to provide access for AutoChat to integrate with their workshop planning system. 

  • Inventory publishing 
    Clients should publish their inventory to AutoChat. 

  • Involvement of key personnel 
    In order to ensure accurate answers, key personnel from sales, aftersales and marketing should be available for the context session.  The information acquired during this initial session is feeded into the AutoChat assistant.  

From AutoChat, clients can expect: 

  • Comprehensive support 
    We handle all the setup work to ensure the account is correctly configured. 
  • Guided session 
    We guide the client through the context session and integrate the necessary data. 
  • Website support 
    We assist the website provider with any questions or sessions to ensure seamless integration. 

Once everything is in place, we set up a test environment for clients to walk through and provide feedback. Based on this feedback, any necessary adjustments are made before going live. Our process is designed to require minimal contact from the client, as we manage most of the work on their behalf. 

How long is the AutoChat implementation phase? 

The duration of the implementation phase can vary depending on several factors. In theory, it is possible to complete the implementation within one day. However, typically, the process takes about 2-3 weeks to go live. 

Delays can occur due to: 

  • Code delivery 
    The timeline may be extended due to dependencies on the client’s website provider scheduling the code implementation. 
  • Detail pages 
    There can be delays in finalising details such as HTML-code for chassis numbers, license plates, and stock numbers. 

Once everything is approved, we can deliver the setup within a week, although we are dependent on the website provider to implement it on the website. For larger clients, the process may take longer.  

Rev up your customer interactions with AutoChat’s quick integration 

The implementation phase at AutoChat is designed to be as quick and efficient as possible, often taking 2-3 weeks. Our comprehensive support ensures that the client’s workload is minimised, and we handle most of the technical details. If you’re considering AutoChat, rest assured that our streamlined process and dedicated support will get you up and running swiftly. 

Ready to streamline your customer interactions with AutoChat? Schedule a free demo today and discover how quickly we can transform your communication processes.