In today’s automotive retail environment, the number of non-billable hours is staggering. Tasks performed by receptionists and internal or external customer contact centres are becoming a significant cost burden for dealerships. Even more concerning, a large portion of these hours is spent handling calls that ultimately result in a call-back request—a process that wastes both […]
In today’s fast-paced business environment, where efficiency is king, automating customer interactions is no longer a luxury but a necessity. This holds especially true for automotive businesses. Enter AutoChat, a cutting-edge AI solution that doesn’t just save you time but optimises your customer service, reduces costs, and greatly enhances the customer experience. Boosting efficiency and […]
In the competitive automotive industry, ensuring your tools are running efficiently is critical to maintaining top-tier customer service. AutoChat is an AI-powered solution that handles customer interactions, but how can you track its performance? In this article, we’ll explore how to measure AutoChat’s effectiveness through analytics, key performance indicators (KPIs), and integration with existing platforms […]
As the world becomes more interconnected, providing multilingual support is no longer a luxury—it’s a necessity. AutoChat is revving up to meet this demand with an AI-driven solution that not only improves customer interactions, but also seamlessly integrates into any business looking to expand its global reach. Let’s take a test drive through the multilingual […]
Across the automotive sector, around 80% of workshop appointments are still made over the phone, with many customers calling for status updates on their vehicles. This costs both teams and customers valuable time and resources. Now, with generative AI pushing boundaries, we have new opportunities to improve efficiency and customer experience. Why join? As a […]
In the competitive automotive industry, dealerships face the challenge of managing urgent customer queries while maintaining data security. AutoChat is engineered to streamline this process, offering efficiency and responsiveness. From securing sensitive data to providing real-time responses, AutoChat ensures critical customer interactions are handled seamlessly. Here’s how AutoChat keeps your dealership on track. Driving the […]
At AutoChat, user feedback drives our continuous improvement process. Whether it’s from customers using AutoChat Web or employees engaging with AutoChat PRO, insights from real users ensure that our platform remains agile and effective. In this article, we’ll explore how feedback is gathered, analysed, and implemented across both versions of AutoChat. Fine-tuning through feedback Feedback […]
In today’s digital age, artificial intelligence (AI) drives forward customer communication, streamlining responses and enhancing user experiences. While both ChatGPT and AutoChat offer powerful solutions, they serve distinct purposes, with significant differences in functionality and focus. This article explores how these tools differ and why AutoChat may be the ideal choice for your dealership. Specialised […]
For years, chatbots were a source of frustration for both businesses and customers. They were rigid, impersonal, and often incapable of handling anything beyond basic, scripted queries. As a result, the word ‘chatbot’ became synonymous with poor service and inefficiency. However, recent advances in artificial intelligence (AI) and natural language processing (NLP) are changing this […]
In the fast-paced world of automotive sales, every second counts. The ability to engage with potential customers quickly and efficiently can make the difference between closing a deal and losing one. Enter AutoChat, a cutting-edge AI tool designed to streamline communication for dealerships. But with any new technology comes the inevitable question: “How much time […]