How AutoChat fuels your business with accurate information 

In the fast-paced world of automotive sales and service, having the right information at your fingertips is essential. AutoChat is designed to deliver exactly that—reliable, up-to-date data that’s tailored to your dealership’s specific needs. Let’s explore how AutoChat sources its information and ensures it’s always on the right track. 

Fuelled by real-time data 

AutoChat integrates seamlessly with your critical systems, ensuring it always provides the most relevant information. Here’s how it works: 

• Workshop schedules 
  AutoChat connects directly to your workshop’s scheduling system, offering customers real-time updates on available appointments. No more double-bookings or outdated slots—just smooth, streamlined scheduling. 
   
• Inventory integration 
  By tapping into your inventory management system, AutoChat displays current stock, vehicle specs, and availability. This means your customers always see the latest offerings, whether they’re browsing online or inquiring about a specific model. 
   
• Tailored context 
  During setup, AutoChat gathers specific details about your business, from communication styles to product highlights. This contextual knowledge allows AutoChat to respond in a way that truly reflects your brand’s identity. Additionally, AutoChat taps into external automotive sources, such as the RDW in the Netherlands, to enrich its responses with automotive-specific data, ensuring that the information provided is both accurate and relevant to your industry. 
   

These integrations make AutoChat a powerful tool, giving your business the competitive edge by ensuring that every interaction is based on accurate, up-to-date data. 

Custom-tuned for your dealership 

Although ChatGPT is a versatile tool, it’s not tailored to the specific needs of automotive dealerships. Here’s why AutoChat is the better choice for you: 

• Precise data  
  Unlike ChatGPT, which uses generic information, AutoChat pulls data directly from your dealership’s systems. Whether it’s inventory or scheduling, the data is always relevant and accurate. 
   
• Brand consistency 
  AutoChat is fully integrated into your website, designed to match your dealership’s look and feel. The context is built through a series of questions during the implementation phase, allowing AutoChat to adjust its tone of voice to match your brand’s communication style. This ensures consistent messaging across all customer interactions, creating a unified and engaging experience for your customers that makes it easier for them to connect with your brand. 
   
• User-friendly design 
  The platform is built with your customers in mind, offering an intuitive interface that simplifies the browsing and inquiry process. 
   

Choosing AutoChat means opting for a solution that’s fine-tuned to the automotive industry, ensuring your customers get the best possible experience. 

Always in Gear 

Accuracy and timeliness are crucial for building trust with your customers. AutoChat keeps your data in top condition through: 

• Automated Syncing 
  By automatically syncing with your inventory and workshop systems, AutoChat ensures that when a vehicle is sold or a workshop slot is booked, the information is instantly updated. 
   
• Direct Importer Links 
  For dealerships working with specific car importers, AutoChat can connect to importer databases, giving you access to the latest vehicle information and specifications. 
   

These features ensure that customers always receive the most current and accurate information, enhancing their experience and boosting your dealership’s credibility. 

Reliable answers, every time 

When it comes to customer service, the reliability of the information provided is paramount. AutoChat ensures this through: 

• Context-Driven Accuracy 
  Thanks to the context gathered during setup, AutoChat delivers responses that are not only accurate but also aligned with your dealership’s voice and values. 
   
• Data Security Assurance 
  AutoChat is ISO27001 certified, meaning your data and your customers’ data are handled with the utmost care and security. Unlike free versions of ChatGPT, which may use your data to improve their AI, AutoChat guarantees that your information remains private and protected. 
   

This combination of up-to-date data and secure handling ensures customers always receive reliable answers, every time they interact with your brand. 
 

Steering clear of privacy concerns 

In today’s digital landscape, data privacy and security are more important than ever. AutoChat takes this seriously, with ISO certification ensuring that your data is protected to the highest standard: 

• Annual audits 
  AutoChat undergoes rigorous annual security audits to ensure compliance with the latest data protection regulations. These audits are performed by independent auditors, adding an extra layer of assurance. 
   
• Proactive Security Updates 
  As data protection regulations evolve, AutoChat continually updates its systems, ensuring your data remains secure and your dealership stays compliant. 
   

As Maarten Bekkers, CEO and founder of AutoChat, puts it, “We consider it our duty to ensure the privacy and security of our platform, so dealerships can trust that their data—and their customers’ data—is in safe hands.” We are also committed to fully aligning with the forthcoming AI Act to ensure that our platform remains compliant with the latest regulations. For more details on how we are preparing for this, read our article on the impact of the AI Act on AutoChat. 

Harmonising data across all locations 

AutoChat excels when it comes to pulling together data from various sources, making it easy for customers to get the information they need, no matter where it comes from. Whether your dealership operates across multiple locations or departments, AutoChat seamlessly integrates this data into a single, coherent system. 

Keeping Your Data in Top Gear 

AutoChat doesn’t just set up and leave—it continuously monitors and improves the system to ensure quality: 

• Regular monitoring 
  AutoChat’s team monitors the platform regularly to identify and resolve any potential issues, ensuring your customers always have a top-notch experience. 
   

• Responsive to feedback 
  Customer and dealer feedback is crucial to AutoChat’s development. Whether it’s a minor tweak to the user interface or a significant feature update, feedback is carefully considered and promptly acted upon. 
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Accelerate Your Business with AutoChat 

By integrating seamlessly with your existing systems and prioritising data security, AutoChat offers a reliable, up-to-date platform that enhances your customers’ experience and drives your dealership’s success. Ready to shift your customer service into high gear? Discover how AutoChat can transform your business today.