Dialog software
The dialog software (or basic module) provides integrated communication, or dialog function. This software is, so to speak, the master component of the AutoDialog platform, which ensures consistency between all the individual functions of the digital workplace. It connects all underlying systems (Appointment Request, Workshop Scheduling and Workshop Files) through an intuitive interface and fun-to-use platform, which is focused on productivity.
Transparent and efficient communication
The dialogue base function makes it possible to start requesting information from the individual modules, forwarding it to colleagues or keeping customers informed. All garage employees, from reception to mechanics, are thus able to communicate schedules, quotes, checklists, updates and so much more among themselves. Without losing any of the information. Customers can also interact with garage staff via a separate page. In the dialog box, they can view their appointment information, approve quotes and other practical matters. Using an easy-to-send notification, customers know exactly when their car is ready for pickup.
Quote: “We at AutoDialog believe that to be successful in the mobility sector, optimal dialogue between customer and service provider is necessary. Easy, transparent and proactive for customer and car company.”
Dialogue as a standard function
Dialogue is at the heart of AutoDialog. Fast and efficient communication is primary in optimizing workflow and processes in a garage or dealership. No more endless back and forth phone calls, emails or walks. Not only can internal communications be simplified by capitalizing on the digital component. The customer is also involved in fully automated and digital communication.
That way, garage personnel can move faster and respond more efficiently to each customer’s needs. With a few simple actions in the AutoDialog platform, communication can be established between them, allowing the time saved to be spent on the core business: car repair and maintenance.
Stand-alone
The Dialog module can be used stand-alone, allowing you to receive appointment requests and communicate with your customers. All of the underlying modules (Workshop Appointments, Workshop Planning and Workshop Files) fall back on this module, with the main goal of efficient, transparent and proactive communication.
Informing your customers proactively also ensures that he does not have to make the call himself, allowing the reception staff to concentrate more on the customer at the counter.
