ibizz, Author at AutoChat

Google Analytics 4

At AutoChat, we are proud to announce our latest integration with Google Analytics 4, which means that businesses no longer need to make changes to their websites to make the most out of AutoChat.

Our new integration allows us to log interactions with the chatbot, including when visitors type text or make a choice from a list (this is different from clicking a CTA button). We can also log when the chat is successfully completed, indicating that a lead has been generated, along with the chat URL and chat type (such as a showroom appointment).

To enable the integration, simply log in to your AutoChat dashboard and enter your measurement ID and API secret, which can be found in your Google Analytics account. Once you have entered this information, you’re ready to start using the new integration and fully leverage its features.

We are excited to continue providing our customers with the best possible experience with AutoChat, and we are always striving to make our platform even more user-friendly. We believe that our integration with Google Analytics 4 is a significant step towards that goal, and we look forward to receiving your feedback.

Discover the benefits of AutoChat and the Google Analytics 4 integration for yourself. Take a look at our platform today and let us know what you think!


AutoChat now also linked with workshop planning system Plan-IT

For making workshop appointments, AI assistant AutoChat is now also linked to Plan-IT. Customers of car dealerships that work with Plan-IT can make a workshop appointment (without the intervention of the workshop reception) via AutoChat for all makes and branches of a car dealership 24/7. AutoChat’s digital assistant shows them what work can be scheduled at what time. Once the appointment is made, both the customer and also the branch of the car company will receive confirmation of it.

Because AutoChat’s digital assistant can be reached 24/7 and thus at any time of the day or night, providing answers to questions and scheduling appointments, customers can therefore communicate with the car company even outside regular business hours (at a time that suits them). AutoChat’s conversational design specialists ensure that customers receive a warm welcome and the contact “maximizes conversion” to an appointment.

This gives workshop reception staff more time to provide optimal service to customers, prepare invoices in a timely manner (car ready = invoice ready) and provide a good explanation of the invoice during car pickup, which of course improves customer satisfaction and job satisfaction at the workshop reception. So a Win-Win for the car company and its customers!

So for making a workshop appointment via the AI assistant AutoChat, a cooperation with Plan-IT has now been established in addition to AutoDialog.